1. Definitions
- **Company/We/Us/Our:** Refers to Carpet Compact.
- **Service:** Refers to the website, products, and services provided by Carpet Compact.
- **User/You/Your:** Refers to any person or entity accessing or using the Service.
- **Product(s):** Refers to the handcrafted carpets and related items available for purchase on our Service.
- **Order:** A request made by you for Products available on the Service.
- **Website:** Refers to Carpet Compact’s online platform.
2. Acceptance of Terms
By accessing or using any part of the Service, you signify your unreserved agreement to be bound by these Terms and our Privacy Policy. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.
3. User Accounts
- To access certain features of the Service (e.g., placing orders, viewing order history), you may need to create an account.
- You are responsible for maintaining the confidentiality of your account details (username, password) and for all activities that occur under your account.
- You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
- We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.
4. Product Information & Accuracy
- **Handcrafted Nature:** All our carpets are handcrafted by skilled artisans. As such, minor variations in color, size, pattern, and texture may occur. These variations are inherent to handmade products and add to their unique character and authenticity. They are not considered defects.
- We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device’s display of any color will be accurate.
- We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
- All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
5. Pricing & Payment
- All prices displayed on the Service are in Indian Rupees (INR) unless otherwise stated.
- Prices for our products are subject to change without notice.
- We accept various forms of payment as indicated on our website (e.g., credit/debit cards, net banking, UPI).
- By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order (including taxes and shipping fees).
- All payments are processed through secure third-party payment gateways. We do not store your full payment card details.
6. Order Placement & Confirmation
- Placing an order signifies your offer to purchase the selected Products under these Terms.
- Upon receiving your order, we will send an email confirming your order details. This email does not signify our acceptance of your order, but rather a confirmation that we have received it.
- Order acceptance and the formation of the contract of sale for the Products between you and Carpet Compact will occur when we dispatch the Products to you and send you a shipping confirmation email.
- We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
7. Shipping & Delivery
- We offer shipping services as specified on our website. Shipping costs will be calculated and displayed during the checkout process.
- Delivery times are estimates and may vary due to factors beyond our control, including but not limited to customs delays, adverse weather conditions, or unforeseen logistical issues.
- **International Shipping:** For international orders, duties, taxes, and customs clearance fees levied by the destination country are the sole responsibility of the buyer. We are not responsible for any delays caused by customs processing in the destination country.
- Risk of loss and title for items purchased from us pass to you upon our delivery to the carrier.
8. Returns, Refunds & Cancellations
- **Return Policy:** Our return policy is detailed on our dedicated “Returns & Refunds Policy” page. Please refer to that page for complete information regarding eligibility, process, and timelines for returns.
- **Handmade Product Exceptions:** Due to the handcrafted nature of our carpets, minor variations in size, color, or design are not considered defects and are not eligible for return unless explicitly stated otherwise in our Return Policy for significant manufacturing flaws.
- **Cancellations:** Orders can only be canceled within [X] hours of placement, provided they have not yet been dispatched. Once an order is dispatched, it cannot be canceled.
- **Refunds:** Refunds, if applicable, will be processed according to our Refund Policy, typically to the original payment method within a specified number of business days.
9. Intellectual Property Rights
- All content on this Service, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Carpet Compact or its content suppliers and protected by international copyright laws.
- The designs, patterns, and artistic expressions embodied in our Products are the intellectual property of Carpet Compact and/or the artisans who created them. Any unauthorized reproduction, distribution, or commercial use of these designs is strictly prohibited.
- You may not use our trademarks and trade dress in connection with any product or service that is not Carpet Compact’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Carpet Compact.
10. User Conduct & Prohibited Uses
You agree not to use the Service for any unlawful purpose or any purpose prohibited by these Terms. You agree not to:
- Engage in any activity that interferes with or disrupts the Service or the servers and networks connected to the Service.
- Attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service.
- Use the Service for any commercial solicitation purposes or for any other purpose not expressly authorized by these Terms.
- Transmit any material that contains viruses, Trojan horses, worms, time bombs, or any other harmful or deleterious programs.
- Collect or harvest any personally identifiable information from the Service.
11. Disclaimer of Warranties
The Service and all products and services delivered to you through the Service are provided “as is” and “as available” without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
12. Limitation of Liability
In no case shall Carpet Compact, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Carpet Compact and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
14. Governing Law & Jurisdiction
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, specifically the state of Uttar Pradesh, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Bhadohi, Uttar Pradesh, India for the resolution of any disputes.
15. Changes to Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
Questions about the Terms and Conditions should be sent to us at:
Email: info@carpetcompact.com
Address: [Your Company Address in Bhadohi, Uttar Pradesh, India – if comfortable sharing]
Phone: +91 12345 67890
Bringing Art, Heritage & Comfort to every floor. We are dedicated to preserving the legacy of Bhadohi’s skilled weavers and connecting their masterpieces with the world.
© 2025 Carpet Compact. All rights reserved.
